Shipping Policy

Shipping Area & Postage

We provide FREE SHIPPING for all our products within the contiguous United States only, excluding Alaska, Hawaii, and U.S. overseas territories.

* Please note that we are unable to deliver to addresses containing PO Box numbers.

 

Delivery Times

Orders normally deliver out within 48 hours during working days.

No delivery during weekends and holidays.

Please allow 2-7 business days for your shipment to arrive at your address.

Delivery time is estimates and may be affected by carrier delays, weather conditions, or holidays.

 

An email will be sent once the order has shipped. Registered users can review order and shipping details in their TONA account. If you're not registered, track your order using the tracking number.

 

Sales Tax

Please note that sales tax will be automatically calculated at checkout, based on the shipping destination and applicable local tax regulations, and is included in the shipping cost. 

 

Order Changes & Cancellations

Orders can be canceled before shipment with no charge.

If the order has already shipped, customers are responsible for all charges incurred, including shipping-related costs, carrier fees, and any applicable restocking fees.

For free shipping orders, all applicable charges incurred will be deducted from the refund.

No modifications are allowed after dispatch.

* Please note that an order may have already shipped even if tracking information has not yet been updated. If you need to cancel or modify your order, please contact us as soon as possible after placing your order.

 

Delivery Inspection & Shipping Damage

Please inspect the shipment upon delivery.

If the item is visibly damaged, you may refuse delivery.

All damages or shortages must be clearly noted on the Bill of Lading (BOL) before signing.

Notify our customer support within 48 hours of receipt for any claims. Damage claims cannot be filed after 5 days of receiving the item, so please inspect and report it within this time-frame.

 

Consolidated Shipping

When possible, we will consolidate multiple items into a single shipment to reduce costs and improve delivery efficiency.

 

Contact Us

Any problem please feel free to contact with us: serviceusa@tona.com or call at (626)-991-6806