Return Policy

TONA is committed to providing quality products and services. If you are not satisfied with an item you purchased, you can initiate a return within 15 days for a refund, as long as the item is in its original condition and packaging.

*Please note that this return policy only applies to consumers that have purchased item(s) at tonausa.com.

Return Requirements

The item must be in original condition and packaging and not be used or modified in any way.

Used or modified items cannot be returned.

Returns are only available within 15 days from the purchase date. After this period, returns will not be accepted.

Restocking Fees

A 20% restocking fee will be applied to all returns.

A 50% restocking fee will be applied to returns without the original packaging. A product that is damaged will not be eligible for compensation.

Return Process

To initiate a return, please Contact Us at serviceusa@tona.com with your order number and details about the product you wish to return.

We will promptly reply with instructions on how to return your item.

Return shipping costs are your responsibility, even if you use a return shipping label provided by TONA or our partners, unless the item arrived damaged or defective.

Wrong Item Received

Please do not open or use the product.

Once verified, we will provide instructions for the return.

We will ship the correct item at no additional cost after receiving the returned product.

Damaged or Defective Items

If your order arrives damaged or has concealed defects, please report it within 48 hours of receipt. Damage claims cannot be filed after 5 days of receiving the item, so please inspect and report it within this time-frame.

Damaged items cannot be returned for a refund. We will replace the item, parts, or pay for repairs.

Steps to file a damage claim:

1. Email several pictures of the damaged item to serviceusa@tona.com.

2. Include close-up and wide shots of the damage, as well as photos of the box and shipping label.

3. Provide your order number and contact information in the email.

4. A prepaid UPS label will be provided to you upon approval, and we will work to send you a replacement product.

*Please note: Damaged items will not be refunded; we will assist you with replacement or repair.

5. Response Time

After you file a claim with our team, we strive to respond within 1 business day. In some cases, it may take longer. We may request additional media, such as, but not limited to, a video or additional photos, to assist us in processing your claim with our manufacturer or shipping partner.

After approval, we will assist in arranging pickup and replacement or refund of the product.

Refunds

All authorized refunds will be issued to the original method of payment within 7-10 business days, minus any restocking fees and return shipping costs, if applicable. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Shipping Issues

TONA Bathroom Furniture uses third-party, independently-owned freight and trucking companies to deliver products. We do not own, operate, or control the trucks or drivers.

Although we make every effort to maintain a high standard of delivery service, some situations may be beyond our control and are not caused by TONA Bathroom Furniture. If there are any issues with receiving your order or if you find damages, please follow the steps in the "Damaged or Defective Items" section to report the issue, and we will resolve it immediately. As always, customer service is available at serviceusa@tona.com to assist you in any way.

Non-Returnable Products

The following products are non-returnable:

Custom-made products

Special ordered products

Products marked as final sale on the product listing, invoice, or quote.

Contact Us

Any problem please feel free to contact with us: serviceusa@tona.com or call at (626)-991-6806